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Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Also Known As:
Clerk Specialist
Front Desk Receptionist
Greeter
Information Assistant (Info Assistant)
Medical Receptionist
Member Services Representative (Member Services Rep)
Office Assistant
Receptionist
Registration Clerk
Scheduler
Job Outlook
Bright
New job opportunities are very likely in the future
Connecticut's
2034 Projected Employment
15,010
6% Change From 2024
United States
2034 Projected Employment
1,007,600
0% Change From 2024
Explore File Clerks video
Tasks you might complete in a day.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Receive payment and record receipts for services.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars.
- Hear and resolve complaints from customers or the public.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Analyze data to determine answers to questions from customers or members of the public.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Enroll individuals to participate in programs and notify them of their acceptance.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
- Keep a current record of staff members' whereabouts and availability.
- Schedule space or equipment for special programs and prepare lists of participants.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Take orders for merchandise or materials and send them to the proper departments to be filled.
Subject areas you may need to master.
- Fine Arts - Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
- English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
- Philosophy and Theology - Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
- Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Building and Construction - Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
- Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
- Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- History and Archeology - Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.
- Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Physics - Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
- Biology - Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.
- Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
- Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
- Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
- Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Medicine and Dentistry - Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
- Foreign Language - Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.
- Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
- Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
- Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
- Chemistry - Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
- Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.
- Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
- Food Production - Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Strengths you may need in this role.
- Service Orientation - Looking for ways to help people.
- Judgment and Decision Making - Thinking about the pros and cons of different options and picking the best one.
- Systems Analysis - Figuring out how a system should work and how changes in the future will affect it.
- Quality Control Analysis - Testing how well a product or service works.
- Science - Using scientific rules and strategies to solve problems.
- Learning Strategies - Using the best training or teaching strategies for learning new things.
- Coordination - Changing what is done based on other people's actions.
- Persuasion - Talking people into changing their minds or their behavior.
- Programming - Writing computer programs.
- Active Learning - Figuring out how to use new ideas or things.
- Repairing - Repairing machines or systems using the right tools.
- Technology Design - Making equipment and technology useful for customers.
- Management of Personnel Resources - Selecting and managing the best workers for a job.
- Equipment Selection - Deciding what kind of tools and equipment are needed to do a job.
- Time Management - Managing your time and the time of other people.
- Active Listening - Listening to others, not interrupting, and asking good questions.
- Writing - Writing things for co-workers or customers.
- Social Perceptiveness - Understanding people's reactions.
- Systems Evaluation - Measuring how well a system is working and how to improve it.
- Reading Comprehension - Reading work-related information.
- Mathematics - Using math to solve problems.
- Installation - Installing equipment, machines, wiring, or computer programs.
- Operations Monitoring - Watching gauges, dials, or display screens to make sure a machine is working.
- Negotiation - Bringing people together to solve differences.
- Operation and Control - Using equipment or systems.
- Management of Financial Resources - Making spending decisions and keeping track of what is spent.
- Complex Problem Solving - Noticing a problem and figuring out the best way to solve it.
- Operations Analysis - Figuring out what a product or service needs to be able to do.
- Equipment Maintenance - Planning and doing the basic maintenance on equipment.
- Troubleshooting - Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
- Management of Material Resources - Managing equipment and materials.
- Instructing - Teaching people how to do something.
- Speaking - Talking to others.
- Critical Thinking - Thinking about the pros and cons of different ways to solve a problem.
- Monitoring - Keeping track of how well people and/or groups are doing in order to make improvements.
- Response Orientation - Quickly deciding if you should move your hand, foot, or other body part.
- Time Sharing - Doing two or more things at the same time.
- Static Strength - Lifting, pushing, pulling, or carrying.
- Oral Comprehension - Listening and understanding what people say.
- Number Facility - Adding, subtracting, multiplying, or dividing.
- Stamina - Exercising for a long time without getting out of breath.
- Night Vision - Seeing at night or under low light.
- Sound Localization - Noticing the direction that a sound came from.
- Gross Body Equilibrium - Keeping your balance or staying upright.
- Spatial Orientation - Knowing where things are around you.
- Multilimb Coordination - Using your arms and/or legs together while sitting, standing, or lying down.
- Selective Attention - Paying attention to something without being distracted.
- Fluency of Ideas - Coming up with lots of ideas.
- Information Ordering - Ordering or arranging things.
- Memorization - Remembering words, numbers, pictures, or steps.
- Trunk Strength - Using your lower back and stomach.
- Far Vision - Seeing details that are far away.
- Hearing Sensitivity - Telling the difference between sounds.
- Visualization - Imagining how something will look after it is moved around or changed.
- Speed of Limb Movement - Quickly moving your arms and legs.
- Finger Dexterity - Putting together small parts with your fingers.
- Oral Expression - Communicating by speaking.
- Problem Sensitivity - Noticing when problems happen.
- Inductive Reasoning - Making general rules or coming up with answers from lots of detailed information.
- Category Flexibility - Grouping things in different ways.
- Flexibility of Closure - Seeing hidden patterns.
- Glare Sensitivity - Seeing something even if there is a glare or very bright light.
- Control Precision - Quickly changing the controls of a machine, car, truck or boat.
- Speech Recognition - Recognizing spoken words.
- Written Comprehension - Reading and understanding what is written.
- Speed of Closure - Quickly knowing what you are looking at.
- Mathematical Reasoning - Choosing the right type of math to solve a problem.
- Explosive Strength - Jumping, sprinting, or throwing something.
- Gross Body Coordination - Moving your arms, legs, and mid-section together while your whole body is moving.
- Written Expression - Communicating by writing.
- Reaction Time - Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.
- Manual Dexterity - Holding or moving items with your hands.
- Arm-Hand Steadiness - Keeping your arm or hand steady.
- Wrist-Finger Speed - Making fast, simple, repeated movements of your fingers, hands, and wrists.
- Originality - Creating new and original ideas.
- Deductive Reasoning - Using rules to solve problems.
- Perceptual Speed - Quickly comparing groups of letters, numbers, pictures, or other things.
- Dynamic Flexibility - Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.
- Extent Flexibility - Bending, stretching, twisting, or reaching with your body, arms, and/or legs.
- Peripheral Vision - Seeing something to your side when your are looking ahead.
- Depth Perception - Deciding which thing is closer or farther away from you, or deciding how far away it is from you.
- Visual Color Discrimination - Noticing the difference between colors, including shades and brightness.
- Auditory Attention - Paying attention to one sound while there are other distracting sounds.
- Near Vision - Seeing details up close.
- Speech Clarity - Speaking clearly.
- Rate Control - Changing when and how fast you move based on how something else is moving.
- Dynamic Strength - Exercising for a long time without your muscles getting tired.
Average Education Attained
Highest level of education earned by people in this career.
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Content sourced from United States Department of Labor Employment and Training Administration ("DOLETA") and the Minnesota Department of Employment & Economic Development ("DEED")